Terms and Conditions
GENERAL TERMS AND CONDITIONS:
Registration and cancellation policy: Adult, Children and Teens Group Classes
i) Membership is not necessary to enrol in a course.
ii) Students must enrol for an entire course, unless pro-rata request is accepted by the director
iii) Adult courses are designed for students of 18 years and above, unless otherwise indicated. Students aged between 16 and 17 years may be able to join an adult class. If a student under 18 wishes to join a group class for adults, the student must apply in writing to the director. The director reserves the right to accept or refuse the application.
iv) All fees must be paid at time of registration. Payment in 2 instalments can be arranged via direct debit, please request the direct debit terms and conditions form.
v) Pro-rata payment is not available for beginners' levels (A1 and A2 levels) and is only available at the discretion of the director once a group class has reached at least 6 full paying students. All pro-rata requests must be made in writing to the director.
v) No refund, nor credit, under any circumstances, will be given to any student who withdraws less than 5 working days before the commencement of a course.
vi) If a student withdraws at least 5 working days before the beginning of a course, the full amount minus 10% of the course fee will be refunded. Refund requests must be made in writing and received at least 5 working days before the beginning of the course.
vii) No refund, nor transfer nor credit, under any circumstances, will be given should a student fail to attend every class or leave before the end of the term.
viii) Group class fees cannot be transferred towards private lesson fees and vice versa.
ix) Regular attendance is essential to the learning process. If you miss a class you may be able to attend during the same week a similar class level, only if there are places left in that class, students must contact reception to organise this.
x) Alliance Française de Brisbane reserves the right to re-arrange or to cancel classes if a minimum of students is not reached at any time.
xi) If a class is cancelled by Alliance Française de Brisbane, students can transfer to another class in the current term or be fully refunded.
xii) To ensure that Alliance Française de Brisbane delivers the best quality in teaching, the Alliance Française de Brisbane reserves the right to redirect a student to another class level, at any time, if the student’s level does not match the rest of the class.
xiv) Non-members receive 5% discount on their course fees if they enrol by the early bird deadline.
xv) Full time tertiary students, pensioners or health care card holders, upon presentation of their valid relevant card, receive a FREE single membership when they enrol in the full length of a course. They therefore benefit from all the advantages and discounts of members of the association for the time of their membership.
xvi) Alliance Française de Brisbane membership or tickets for events and activities are non-refundable and not-exchangeable; cancellations, under any circumstances, will not be reimbursed.
xvii) Should classes or events be cancelled due to an act of God, no refund, nor credit will be given and rescheduling of event or classes is not guaranteed.
The Alliance Francaise de Brisbane reserves the right to change or alter these terms and conditions at any time.
Membership and Events:
i) Membership is valid for one year from the day of purchase.
ii) AF Brisbane’s membership is only valid at the Alliance française de Brisbane and cannot be transferred to another Alliance.
iii) Membership is not transferable.
iv) Membership types are Single or Family.
v) Family membership is for couples and their children who are under 18 years only.
vi) AF Members receive discount to AF courses, activities and products. The Alliance française de Brisbane reserves the right to change the discounts and their availability at anytime.
vii) AF Members who renew their membership by or on the expiry date are entitled to a discount on the renewed membership.
viii) It is the Members’ responsibility to renew their membership on time. Alliance is not required to send a renewal reminder.
ix) Alliance Française de Brisbane membership or tickets for events and activities are non-refundable and not-exchangeable;
cancellations will not be reimbursed
under any circumstances.
The Alliance Francaise de Brisbane reserves the right to change or alter these terms and conditions at anytime.
Payment policy: Students must specify the amount of hours they wish to commit to and pay for them up front. Purchased hours must be used within 6 months of the date of purchase.
Cancellation: We require at least 24-hour notice of cancellation in writing by email to email@example.com and to the tutor. Students who fail to attend or to cancel 24 hours in advance will be charged the full amount. Monday classes must be cancelled by Friday 5.00 pm or the full amount will be charged for all the hour(s) scheduled on that day.
Private classes (at Alliance, at home or on Skype) start and finish on the agreed time between tutor and student. If a student arrives late to a private lesson, the tutor may not be able to teach longer than the initial agreed time. If a student is running late, we appreciate a courtesy call.
We ask that parents, and not children nor teenagers, liaise with the tutor to schedule lessons.
If a student wishes to withdraw from private tuition altogether, the remaining hours are re-calculated according to their price range. The remaining tuition fees, minus 10% administration charge, can be refunded.
The Alliance Francaise de Brisbane reserves the right to change or alter these terms and conditions anytime.
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